What our Customers say...


Avonti was very nice and sweet, she was very patient with me and Lisa Carter was there to answer any and all questions I had, everyone was very polite. 

The time was so helpful with everything. Their first concern seemed to be our welfare and satisfaction. It was a pleasure to work with them. 

We had SERVPRO clean our office and did a fantastic job! Call Sydney Gossom. 

Had a fire inside one of the dryers and had a lot of smoke damage. They cleaned the wall and equipment and removed drop ceiling and ceiling fans. They put in new fans and drop ceiling (looks great). Replaced 2 interior doors and the outside wall from fire department damage. I am really pleased with their work.

T & N Laundromat, Cave City, KY

I was very happy with Randy Heers, and the whole team while working at my house. They were very professional and efficient.

Troy was very helpful in explaining everything they would be doing and he kept me updated along the way. The other staff that assisted was very polite and courteous as well. Service has been good all around, haven't been under entire house yet, but the crawl space entry looks good. 

I just want you to know, and please pass along to your manager, that Randy Heers is here and doing a great job of fixing my garage door. He is friendly and is doing a VERY QUALITY job! I just wanted you to know because I want him to be noticed due to his dedication to his job. 

The personnel that came to my house were lovely and personable! Very pleasant to work with.  

A big thank you for the work you and your team have done. I am very satisfied with the professional and effective way in which they removed the soot from my cabin. I am also extremely pleased with the fantastically restored rugs and the stuffed animals. Many thanks! 


Wonderful company with friendly and professional employees. SERVPRO is always looking for better ways to serve their customers. They provide us with top notch care! 

Thanks for always taking care of our customers. Always a phone call away with an immediate response.

Always ready for any catastrophe! Even does rebuild!

SERVPRO will be my "go to" company when these services are needed by my clients. I'm a new agent and I appreciate them making sure that we understand all of their services. Thank you Vicky Matthews for our Lunch and Learn today.

Well... I had been dreading this day so badly. But the group here today was absolutely amazing! They were professional, caring, funny, great singers, friendly, treated us like a family member, great at their jobs, and took pride in it. I could go on and on about the whole group! They were a God sent to us! 

Everybody was super friendly! 

Sheila, thank you once again; everyone was professional and did an excellent job. - Angela 

We had an amazing Lunch and Learn with Vicky Matthews. Thank you so much for coming by, we truly enjoyed!

Chris, Troy, Nathan and Kim were all very nice and professional. 

5 Stars

They are really great company and the staff are amazing. 

I just want to give a "shout out" to your two guys who are on my Edmonton job! I went there today and they managed to detach and reset cabinets/counters without damaging a single one or the tile back splash! I know it was a ton of work for them to reset them temporarily... but they had the customer in mind and knew she would need to be able to use her sink and stove.

It's very rare I come on a job and the cabinets and/or counters are not damaged during the detach. They did an amazing job!

Troy and his team did an amazing job!

They were kind and professional. 

Everyone was prompt and easy to work with! 

Wonderful service in all areas! 

Very impressed! 

Sheila, Troy and SERVPRO showed up with so much kindness and empathy for the flooding that occurred to our home. They did exactly what they said as they said it would be done. There was no up-selling tactics. Just getting in and drying our home out so we could start the recovery process. Thank you to Sheila, Troy and the SERVPRO Team! 

Good and fast! Appreciate it! 

Very helpful and professional! 

Review came in from our rebuild department: Good job! 

Review came in from our rebuild department: "SERVPRO was the best company we have ever worked with!" 

Very professional! Great job! 

Thank you so very much for everything you did to repair my house. You did a great job, as did all of the SERVPRO workers. 

Had a small water damage in my home from a dishwasher leak and they were out quickly to set up equipment and take care of the problem.

Cleaned some offices for me and they were awesome! Professional, on time and very friendly.

I am so thankful for SERVPRO coming out and addressing our water issue. Not only was Zach very helpful and professional, he arrived within 30 minutes of my call. His responsiveness saved thousands of dollars in hardwood floor work due to flooding among other possible issues. It is much appreciated!

5 stars. They’re wonderful! 

They are the absolute best!

They’re a great company to work with & Van is adorable! 

They did such a great job reaching out to the community. Thanks guys, y'all are awesome!

Great people and caring. Look them up in a time of need.

They have done an OUTSTANDING job cleaning up our apartment that had gotten covered in dust, plaster and paint from a company that was doing work in the building beside us. Every nook and cranny had a layer of plaster on it and they got every bit. I’ve never been somewhere that has felt as clean in my life! The whole team is kind and respectful and you barley even notice they’re around while they are working. I recommend them to anyone who needs help. Thank you SERVPRO!

Keep doing a great job! 

Both ladies did an excellent job, had good personalities and were polite and kind. 

You guys were really terrific and friendly. Exceeded my wildest expectations. 

Staff and agents were amazing to work with. Very helpful and knowledgeable. 

Great job! The crew was prompt, polite and hard working. They did a great job on our basement! 

Both the preliminary consult and labor were done flawlessly. I am 100% satisfied with the work completed at my home. They made the stress of dealing with a flooded basement very easy. 5 stars! Troy was very friendly and helpful throughout! 

Professional and courteous staff, many thanks! 

They were terrific. Professional, courteous, and prompt. 

Great company to work with!

After a massive amount of flood damage to our home from a faulty washing machine, SERVPRO was like the cavalry riding in! The relief was amazing and the service was five full stars!

SERVPRO was so helpful and caring. They helped me when I didn't even know who to call or what direction to go.

I have never had one complaint on SERVPRO professionally or otherwise. They are always going above and beyond to help any of my clients that have needed them. Their marketing staff is always so sweet and helpful with anything we need, hats off Jill and Van for always bringing a smile to my face when they grace our doors. I would recommend them any day!

Thank you for everything! Jill was very helpful today!

I was amazed in a positive way how quickly Jennifer DeLeon and her crew responded to our flooding emergency on Sunday. Professional, effective and very friendly and reassuring, They took care of our "mess" and told us what to expect the next few days. Great people, great service

Both the preliminary consult and the labor was done flawlessly. I am 100% satisfied with the work completed in my home. They made the stress of dealing with a flooded basement very easy. 5 stars! Troy was very friendly and helpful throughout!

Great Job!

Wonderful Job.

Very polite, hardworking, and genuinely kind ladies!! Job was done in record time!!

Very satisfied with customer service! 10 out of 10

SERVPRO was very helpful.  Your people made a difficult situation much easier to handle.  Thank you.

Very happy with everything Rick and his crew provided from the very first call in about my water damage...highly recommended

very friendly and efficient service

This team was very good to accommodate our schedule to come back and check the drying process. They where very helpful with additional boxes and bags to help with our cleanup process.  They did a very good job of cleaning everything up they could before leaving. 

Great Staff. Rick was awesome. Entire staff went above and beyond.  At one point, Kyle even swept our garage which wasn't required.

"To whom it may concern,

I will be writing another letter after the garage is cleared.  I GREATLY appreciate the prompt arrival of your services getting the walls, ceilings, etc. wiped and cleaned in my house.

Thank you!


"I am so satisfied with the work of these SERVPRO employees.  They treated my home like it was their own and treated me with the utmost respect. I will definitely recommend this company to my family, friends, and Heating & Cooling Co.  I will also call them first thing when I have a problem or need help cleaning or restoring my property. "

10 out of 10, "Very nice People!"

"Very pleased with them!" 

on a scale of 1 to 10-10 out of 10

"Great Job! The house  smells great (after it had been smoked in Heavily for decades!) 

"Kyle was Great!"

"Great service by Joe & Ric, super great service"

"No recommendations. Awesome Service!"

"Rebecca is super nice and professional. Enjoyed having her in my home!" Tina C.

"excellent job under tough circumstances"

"Jennifer D. was my main contact and I feel that she communicated very well the process we were to go through and she answered all questions and concerns. She also went above and beyond for my family. 10/10" 

No recommendations, Perfect

I cannot say enough good things about SERVPRO. From the original estimate to the last fan removal, the gentlemen were kind, considerate, and compassionate. We hired them for clean up after a flood in my grandmother's basement left 8 feet of water and a wake of destruction of 50 years of memories. As things were removed, they showed constant compassion and were very cognizant of what they were removing. They treated her things with dignity and were so respectful of her.

We were working with insurance and they were so accommodating with paperwork and information to make sure we had what we needed.

I hope I never need them again, but in the case of another disaster, they will be my first phone call.

Amazing group, thank you so much for your help! Can't say enough about how great you were!!!

just want to thank you very much for working on my house and being so polite and courteous.  If it wasn’t for you I just don’t know what i would’ve done. I found things that belonged to my parents that I thought were lost years ago and were still dry.

"You guys were great.  There is no way me or my Parents could do this ourselves.  I can not image what we would have done without you and your team."

This was a large water loss on a hotel. Good Job

"This was a fantastic group to work with! We are so pleased!"

I couldn't thank this team more for getting all of my stuff out of my apartment after the fire. They were all very professional, respectful, helpful, and considerate of all of my possessions and my family. I would recommend them to everyone! Thank you again!

I have the utmost confidence in SERVPRO. I work in the insurance industry and I have seen the high quality work they do for our insurance customers who may be dealing with water or fire damage. I have also used them personally and they have always been very quick to respond to my request for service, which is vital when you are dealing with a home emergency. And the job is always handled in a professional manner.

SERVPRO has been so wonderful to us after we experienced a house fire. The staff have all been so friendly and professional. We had a small job but they treated us as though ours was the only job they had. They were very accommodating and put up with our 6 dogs! They were trustworthy, as we gave our house key to them and they came and went as they needed to without disrupting our lives. I would recommend them 110 %! Thank you SERVPRO for putting our home back together even better than it was before! Lovely!

SERVPRO has been so wonderful to us after we experienced a house fire. The staff have all been so friendly and professional. We had a small job but they treated us as though ours was the only job they had. They were very accommodating and put up with our 6 dogs! They were trustworthy, as we gave our house key to them and they came and went as they needed to without disrupting our lives. I would recommend them 110 %!

Great, friendly, and responsive staff. Always involved with the community and continually giving back!




We have been so blessed here at the office that we have not had any major water or mold damage. Erica is the Service Marketing Representative for SERVPRO here in Glasgow. When Erica calls on us with her smile you almost wish you could give her a claim that day. We never want any claims but if we did we would be very pleased to give SERVPRO a call, we know that they would take care of our clients and make it easy for them. Thank you Erica for always checking on us.

An auto parts manufacturing firm experienced a large fire loss. As a result of the fire, nearly 80,000 square feet of the space was affected by water from sprinklers and hoses combating the fire. The claim was reported to our office at 4:15 p.m. Immediately, our office called Team Elkins for response. Within an hour, a remediation plan was drafted, approved by staff and implemented. Because of the response time, the company did not miss a single work shift.

Thank you SERVPRO for the awesome Omaha Steaks Package! Great job on the last Storm Response in the northeast and I look forward to working with you again on the next Storm Response. Helping people across the country and "Faster to any size Disaster!"

My house had extensive water damage that went unknown and untreated for years. Another company worked for weeks to repair the damage but did not successfully fix the problem at hand so the damage resurfaced a year later. I called SERVPRO and they were on site that day. The damage was repaired, the problem areas were fixed, and only took them a couple days at a very affordable price.

We were extremely pleased with everyone we have worked with. We would recommend your company to anyone.

My business in Scottsville, KY had a leak stemming from the refrigerator causing some cabinet, floor, and drywall damage. SERVPRO showed up the same day and provided fans to dry the damage before the problem got worse and made the necessary repairs the next day. If anyone has any type of damage to their residence or business, please don't bother with the competitors. They are no competition.

From the first day SERVPRO was called, the knowledge of your team was great. When you think everything is hopeless, we could see our home being put back together. Thank you for having a company like SERVPRO to turn to when fire or water happens. Your goal for SERVPRO is to make it...Like it never even happened, is the honest truth. Thank you all from the bottom of our heart.

We recently had roof damage to our commercial building, which caused us to have inside damage. We called SERVPRO and they were here within the hour with fans and dehumidifiers. They worked around our business hours so we could stay open. They have coordinated with the contractors and everything has progressed with ease. SERVPRO takes care of everything. I would definitely use them again and would recommend them to anyone.

Dear Maegan, How sweet of you to bring the delicious cupcakes for my birthday! They were delicious and eaten by everyone. Your help during the flood damage was very much appreciated and we will use you all again. Please tell Ron how much we appreciate his help and concerns.

We are members of Church Street General Baptist. We just wanted to personally tell you our deep appreciation for the hard work you and your crew did for our church. We thank you for all that you did and the time you extended in order for us to be able to worship; especially the Sunday after the flood. We know you worked long hours for us to be able to go to the Lord's house. And we had an amazing service that Sunday too. So we ask God to bless you as much or more than what we were blessed.

Greg Kirby has been so helpful and very knowledgeable throughout the remodeling.

You should hire more people like Ashley Ferguson. The high survey satisfaction rating was due to the professionalism and hard work of Ashley and the others that helped.

This week Josh and Shannon's home was invaded by a skunk. The house was inhabitable and with Shannon expecting something had to be done quickly. Josh, Shannon and Genny tried to get the smell out but were fighting a losing battle. In came SERVPRO to save the day and not to sound like a commercial but after they were through it was like it never even happened. I want to thank them.

They truly went above and beyond. So easy to work with! I could not have asked for more professionalism and courteous people to work on my home. They took care of everything. It was effortless for me.

Thank you SERVPRO of Allen, Barren, Hart, Green & Taylor Counties for the awesome Omaha Steaks Package! Great job on the last Storm Response in the northeast and I look forward to working with you again on the next Storm Response. Helping people across the country and "Faster to any size Disaster!"

The clean-up and repairs were done in a prompt manner. The workers were knowledgeable and friendly. Everyone involved treated me with much kindness., understanding and concern.

Personnel was always so sweet and helpful. I've really enjoyed meeting and working with them. I feel as though I've made new friends. My husband is very ill and disabled. They were always so thoughtful of his needs.

I want to compliment Steve Johnson, Ashley and her co-workers for their professionalism in their survey, briefing and treatment of my home in Franklin. It was a pleasure dealing with people really proficient and dedicated to their job. Each performed remarkably well. I will recommend SERVPRO to others.

Everyone was very helpful and professional. The response time after calling Maegan was impressive & a critical element to getting things under control.

I do have to mention that was right down the street from my parents house and the homeowners were very pleased with the hard work the crews did and very pleased with the fast response.

Many thanks to SERVPRO for the rapid response and efficient service on the day my basement flooded. They were here within one hour of my call, quickly assessed the situation and made calls with precise instructions for the help I needed. Over the next few days, many friendly and professional SERVPRO employees were here to give me the assistance I needed. I give special thanks to David, Maegan, Larry and Drew! I could not have been more pleased with their service. 

When dealing with anything related to home damage my recommendation would always be SERVPRO. I am in the insurance field and have heard nothing but good things about SERVPRO. I have used them personally at my home as well when replacing and draining a sewage pump that went bad. They came back the next day after draining it when more had seeped out and re drained it. Maegan is a pleasure to work with and is always available.