Customer Letter

5/4/2020 (Permalink)

With SERVPRO of Allen, Barren, Hart, Green and Taylor Counties being considered an essential business, we are currently working with many homes and businesses throughout this unknown and stressful time. While our team is being spread thin to accommodate incoming calls, it is very encouraging to receive a letter letting us know that our customer service and work ethic is being upheld and noticed by our clients! 

"To Whom It May Concern,

We recently had the misfortune of a water heater leak, followed by the subsequent damage that results. Our insurance company selected SERVPRO to dry and to clean the damage and my wife and I opted to allow SERVPRO to repair the damages as well.

We cannot express adequately our immense satisfaction with the way Brian Haire and his team professionally guided us through this trying time in our lives, coupled with the added headache of the COVID-19 stresses; Brian stayed in constant contact with us ad always made himself available to us at any hour of the way if we needed information or had concerns. Brian and his team were very congenial and took the time to pay special attention to each of our repairs. Their work demonstrated an attention to detail that we have no experienced for a long time with hired professionals, going that extra mile in a most efficient manner and their courteous, understanding, and professional approach gave us the confidence that we were getting the best service by gentleman with seasoned expertise in each field of concern with regard with regard to every facet of our repairs.

Brian Haire and his team certainly warrant recognition of the highest order as they have demonstrated themselves to be professional, courteous, and knowledgeable employees of the highest caliber; if they are in line for promotions, pay raises or the like, we would strongly recommend and support such recognition.

We want to express our gratitude and our assurance that we will be commended and most strongly consider SERVPRO Professionals for any future catastrophes that may come our way.

Thank you for Brian Haire and his team, they made an otherwise disastrous time in our lives a blessing."